Pickup Orders
How to pick up your order in person from our lab in Eagan, MN.
We offer local pickup availability to help photographers with time-sensitive delivery needs. All pickup orders must be prearranged when the order is submitted. We do not have a retail counter or support walk-in orders. We cannot mark an account to always be set to pick up.
Picking up your order
Most pickups occur at our main facility at 2840 Lone Oak Parkway, Eagan, MN 55121. You will receive an email when your order is ready for pickup. Please do not plan on picking up your order until you have received this email.
Orders are available for pick up during customer service hours 9:00a-5:00p Monday to Friday. The visitor's entrance is to the left when you enter the parking lot.
The exterior lobby door locks automatically each day, so it's important to arrive before 5 PM.
Occasionally a larger wall display order may be held for pickup at our second building at 2930 Lone Oak Dr. Customer service will do their best to inform you of this ahead of time but we may also need to redirect you from the main building. Please be aware the lobby of the second building is always locked so if you are going directly there you will need to call customer service once you arrive.
What do I do once I've arrived?
There is an iPad in the main lobby where you will sign in to let us know you have arrived. After entering your name, please include your studio name, account number, or order number in the Your Company or Studio section. This allows us to find your order and bring it out as quickly as possible.
It is likely that after signing in you will be waiting while we locate the order for you. The customer service team who handles phones, emails, and chats also handle these requests, so it may be several minutes until a staff member is available. Grab a seat and a lollipop and relax!
Place an order for pick up
When placing an order you'd like to mark for pick up, please use the Special Instructions during checkout to request a pick up. This will redirect your order before we start production and we will confirm via email that we have marked your order for pick up.
When your order is complete, you will receive an email letting you know it is ready for pickup. Please do not attempt to pick up orders until you receive the 'ready for pickup' email. You can also check your Order Tracking page online and look for 'ready for pickup' as the status.
Change an order to pick up
Contact Customer Service as soon as possible if you want to change an existing order to pick up. Order production, packaging, and shipping can occur outside our customer service hours and it's very possible an order will be completed and shipped before a request to change to pick up can be handled.