Policies

We do our best to make working with us as easy as possible, and part of that effort involves being up-front about our policies and procedures. Read through the information below, and don't hesitate to contact us with any questions or concerns.

Payment Terms and Conditions

Per Order Credit Card Account

A charge is made to your Visa, MasterCard, American Express or Discover around the time your order is billed and shipped. The final invoice will be included in your shipping confirmation email and will be available under Order Tracking. All declines will delay shipment of the order until a valid credit card is charged.

Your credit card can be updated under Account Settings.

Order Cancellations and Changes

With our automated production system, orders can very quickly move past the point of cancellation or modification at all hours of the day. All cancellations must be done online under Order Tracking. Many things cannot be changed once production begins. To make a change to an order it’s best to cancel and resubmit. Please double check your orders for accuracy before submission.

Remakes

If there is an error in or damage to your order please contact customer service so the order may be corrected and/or replaced. Pictures of the damaged product and packaging may be needed. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost. Remake orders will be shipped the same method as the original order. 

Shipping Damage

If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to discuss a replacement. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production timeline with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.

Minimum Order Charges

We have a minimum charge of $18.00 on most orders. Orders cannot be combined to prevent a minimum order charge. Each product type moves through production separately, which means a minimum order charge applies for each product type within your order.

Preparing Print Files

We use the latest, most state-of-the-art digital photographic printers and printing presses. They are, however, still machines and all have tolerances in how they move paper during the printing process. To prevent thin white lines from appearing on your prints, every image is slightly enlarged when printed onto the paper. This means you will lose a little of your image around the edges. The amount and location lost will vary from machine to machine and over time. See Print Guidelines for more details and help setting up files.